My Legal Assistant: Frequently Asked Questions to our interactive legal information service
About the My Legal Assistant Information Service
- What is
the My Legal Assistant Information Service?
- Do I
need to purchase a Subscription to use this Service?
- Do I need to
log into my account every time I visit?
- How do I
contact Maryland Divorce Online you with more questions about the Legal Assistant Service ?
- Where
do I find the Maryland Divorce OnlineTerms of Service?
Asking a question
- What
questions can I ask? Why are questions limited toMaryland law?
Who is Your Legal Assistant? Who answers your questions?
- Who will answer
my question?
- Can
I choose who answers my question?
- Are
your Legal Assistants/Researchers experts in their field?
Answers to your questions
- How
will I know when my question has been answered?
- What if a
question doesn't have a clear answer?
- The
Researcher only partially answered my question. How do I get further
clarification?
Your privacy
- What
is Maryland Divorce Onlineyour Privacy Policy?
- Will my
question and answer be publicly viewable?
- Will
others be able to see my e-mail address if I ask a question?
Credit Card Information
- Is my credit card information
safe?
- What is the My Legal
Assistant Service?
Think of My Legal Assistant as your "Legal Concierge". Concierge is the French word for
providing information and specialized services. Our Legal
Research Center, our Maryland Law Guide, and our FAQs Database of Maryland
legal questions and answers are a great way to find legal information online.
However, sometimes even
experienced users need help finding exactly the answer they need. The My Legal Assistant Service is a way to get that help from researchers with
expertise in online searching. When you post a question from your personal
home page, one of our researchers will search
for the information you want. When they find it, they will post it to your
personal home page, and you will be notified via email. You will have a
permanent link on your personal home page so that you can refer back to this
question and answer any time you want. We cannot provide you with legal
advice through this service because we are not a law firm; we can provide you
with legal information only. Our service is limited to finding answers from
content that is published on the Net. We do not undertake specialized off-line
research to find answers to your questions. If we can't find your answer on
the Web, using our specialized research tools, we will not be able to provide
you an answer to your question.
Your question may also be publicly viewable on the
Maryland Divorce Online
FAQ data base so other registered
users can share the benefit of the research. Your identity and personal
information will not be revealed to either the Researcher or the community of
registered users at any time. The Researcher will have access to your email
address in order to send you a response.
While our researchers do
their best to help with every request, some questions simply don't have clear
answers (e.g., "Will I win my case against my landlord?"). It's also
possible the answer to your question is simply not available. If you do
receive an answer, but are not satisfied with it, you can first request
additional research through an "Answer Clarification" request. If still
unsatisfied, you can request to have your question reposted for a new answer.
The difference between "legal information" and "legal advice" has been defined
by an Legal Opinion published by the Attorney General of Maryland which was
issued in the context of non-lawyer's providing assistance to victims of
domestic violence. We have also concluded that the simple act of providing information
about legal rights, as opposed to offering advice about such rights and what
to do about them, is not unauthorized," from this Opinion.
- Do I need to purchase a
Subscription to use
the My Legal Assistant Service?
If you want to ask a question, you will need
to purchase an annual subscription to our service. A subscription includes
access to our entire collection of smart legal forms and documents. You don't need a
subscription to read other people's
questions and answers-- you just need to be a registered member of this web
site. There is no charge for registering and becoming a member of the
Maryland Divorce Online.COM
web site. The fee for an annual subscription is presently $69.95,
reduced from $89.95 a year during this introductory period.
- Do I need to log in to
Maryland Divorce Onlineevery time I
visit?
In order to access the legal information features of this site
you will have to log in, either as a Registered Member or as a Subscriber. How do I register
for the Maryland Divorce Online web site in order to access your Law Guide and
frequently asked questions data base?
To register for the
Maryland Divorce Online
web site, click here. There is no charge to register
and become a site member.
- How do I contactMaryland Divorce Online with more questions about
the My Legal Assistant Information Service?
Please contact us here
- Where do I find
the My Legal Assistant Terms of
Service?
The Terms of Service for Maryland Divorce Online Answers can be found at
Terms of Service that specifically apply to this
Service.
- What questions can I ask? Why
are questions limited to Maryland law?
You can ask
any question that can be answered with words or numbers about Maryland, but it
can't be a request for legal advice. Legal advice is the application of a rule
of law to the particular circumstances of your case. Legal information
is a general question a legal procedure or what is the law in
a particular subject area. An example of legal information questions are:
- What
is the age of majority in Maryland? (based in Maryland Statute)
- How do I serve my spouse who lives our of
state in a divorce action? (based on MD Civil PRocedure)
- Where do I file a small claims complaint?
(Court direction)
- Where do I file a complaint for consumer fraud?
(Court direction, procedural question)
- Where do I find
a form for a U.S. Trademark or U.S. Copyright? (form is on a federal web
site).
We don't answer questions about the law of jurisdictions other than Maryland,
although we will answer certain questions of Federal law in the area of
federal bankruptcy, copyright, and trademark law. You can also ask us to find
a particular form for you if it does not appear in our Document Catalog. If it
is on the Internet, we can retrieve it for you. We can't tell you which form
would apply to your particular circumstances and we can't draft a form for
you. Buy you can tell us what you want and if it is on the Net it is likely
that our expert researchers will be able to find it.
Legal information is not a substitute for the legal advice of an attorney, but
often you will find that simply having access to the correct legal information
will help you to solve your legal problem.
And you can revise
your question or edit it at any time as long as it is not 'locked' because it
is being worked on by a researcher. Most askers are looking for a specific
piece of information like, "How do I collect a judgment" or "How many
witnesses do I need for a will in Maryland?". Our researchers all have
backgrounds in legal research and they are experts in locating hard to find
information on the web. If the answer to your question is online, chances are
pretty good they'll find it. Again keep in mind that our My Legal Assistant
Service is not a
substitute for professional advice or services, nor will we knowingly provide
answers to assist in illegal activities. We reserve the right to delete
questions on a case-by-case basis if they do not comply with our guidelines for "Proper Use," as specified in our
Terms of
Service.
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Who Will Answer My Questions. |
- Who will answer my question?
Your question will
be answered by a Researcher. A Researcher is an attorney or a trained legal
assistant. Maryland Divorce Online Researchers are experts at locating hard-to-find
information on the web, and through offline resources as well. Researchers
must go through an application process that tests their research skills and
the quality of their answers. You are strongly encouraged to provide feedback
on the quality of the response you receive by ranking the answer returned by
the Researcher. Some of our Researchers are attorneys who are members of the
Maryland bar, but there role in this service is to provide legal information
only, not legal advice. We label our staff, "Researchers" , even though some
of them may be attorneys, because they are not holding themselves out as
practicing attorneys when they participate in this service.
- Can I choose who answers my
question?
Currently, you cannot choose who answers your question.
Maryland Divorce Online tests all Researchers to ensure that they are expert legal
researchers who have experience on researching on the Net.
- Are Researchers experts in their field?
All
Maryland Divorce Online Researchers are tested to ensure that they are expert searchers in
finding legal materials and content on the Internet, and have excellent
communication skills.
- How will I know when my question has been
answered?
You will be sent an email that a Researcher has answered
your question. A link will also appear on your My Legal Affairs that will go
directly to your question and answers. Your questions and answers will be
stored on your private and secure My Legal Affairs page.
- What if a question doesn't have a clear
answer?
Some questions simply don't have clear, straightforward answers
that can be answered through an online search or through another reference
source (e.g. "Which is prettier - blue or green?"). In such cases, Researchers
will attempt to provide links to useful background information on the
question.
- The Researcher only partially answered
my question. How do I get further clarification?
You have the option
to make a comment or request a clarification once you receive your answer from
a Researcher. To request further clarification, log in and go to "My Account".
When you see the list of questions you have asked, click on the question with
the answer you wish to clarify. Once you have clicked on the question, look at
the top of the page and click on the "Clarify Question" button. Then enter the
clarification you desire into the box. The Researcher will be alerted that a
clarification has been requested.
- What is Maryland Divorce Online Privacy
Policy?
You can find this policy at Privacy
Policy.
- Will my question and answer be publicly
viewable?
Maybe. Certain questions and answer that have broad
appeal, be posted on the web and viewable by the public. However, your
personal information will never be posted with your question, so your privacy
is protected.
- Will others be able to see my email address if I
ask a question?
No. Maryland Divorce Online will under no circumstances will
ever reveal your any personal information.
- Is my credit card information safe?
We
understand that making a purchase online involves a great deal of trust on
your part. We take this trust very seriously, and make it our highest priority
to ensure the security and confidentiality of the information you provide.
Maryland Divorce Online uses industry-standard SSL (secure socket layer) technology to protect
every interaction you have with the Maryland Divorce Online web site. This protects your
credit card and other personal information. Once we receive your information,
we not only store it behind a firewall, but we also encrypt the sensitive
credit card information.
When credit cards are submitted through our
secure online form, they are checked against the account information by our
third-party credit card processor. If information submitted is invalid, the
credit card will not be accepted.
The information you provide us with
will only be used by Maryland Divorce Online in an effort to serve you better. We don't share
or sell your personal information. For more details please see our Privacy Policy.
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